Hours of Operation: Mon - Fri 8:00am - 8:00pm

FREQUENTLY ASKED QUESTIONS

Do I need an appointment to drop of merchandise?

Yes, please call for an appointment at 

(603) 778-4790.


How old can the clothes be?

Items can be older than last season, however current styles and trends are preferred. 


Do items need to be steamed or ironed?

No. No need to iron or steam items. 


What is your return policy?

All items are final sale and cannot be returned or exchanged. 


What items do you accept on consignment?

Twice A Lady accepts in season, very gently used or new women's clothing, shoes, jewelry, handbags, and accessories. 


How do you decide what you will sell at Twice A Lady?

Items are reviewed before being accepted. They are ensured they are clean, odorless, and pet hair free. We will assess their overall appeal and quality. Twice A Lady reserves the right to refuse any item. No item will be accepted over the phone. Items must be viewed in person. 


What forms of payments do you accept?

Twice A Lady accepts cash, credit cards (Discover, MasterCard and Visa) and debit cards. Currently we do not take personal checks. If you have consigned with us and have accrued store credit, you may use that as well. 






Will I get an inventory email?

Yes. You will receive an email within one week after your drop off. 



If my items do not sell within the 90 day consignment period, can I get them back? 

Yes. If you elect to claim any of your unsold items within the 90 day consignment period, you may come to Twice A Lady and collect them.


What items do you not take?

Items with holes, stains, missing buttons, broken zippers  and any item with an odor

How do you determine the price of an item? 

Twice A Lady will determine the price for an item based on the quality, design, and retail value. We reserve the right to adjust the price of any item and mark it down at our discretion. 


Will I be required to sign a contract?

Yes, all consigners will be required to sign a contract. 


How will I get paid? 

Checks will be mailed out at the end of each month. If you choose store credit, it will be honored indefinitely. 






How do I consign? How many items can I bring at a time? 

    You can bring up to 20 of your best seasonal items and I will be happy to go through them while you shop around the store. I will give you back the items we are unable to accept. 


What months do you take winter, spring, fall, winter items? 

Typically, I take spring items from Feb-May. Summer items from May-Aug. Fall items from Aug-Oct. Winter items from Oct-Feb. 

January 31st, Fall/Winter intake ends.

(There is a 2 week break in between seasons that I do not accept any items )

February 15th, Spring/Summer intake begins. July 31st, Spring/Summer intake ends. (There is a 2 week break in between seasons that I do not accept items)

August 15th, Fall/Winter intake starts.


What brands do you typically take?

Style is style! Name brands are not a requirement. Preferred brands are JCrew, Ann Taylor, LOFT, Banana Republic, Express, Anthropologie, Free People, Michael Kors, Marc Jacobs, Kate Spade, Talbots, Chico's, Cache, Coldwater Creek, LLBean, Liz Claiborne, Croft & Barrow, and Eddie Bauer. 


Do I have to pick up my unsold items?

Of course not. Please know that they become store property and we have the right to recycle or resell them as we see fit. 


How long is the consignment period? How much will I get paid when something sells? 

Items are in consignment for 90 days. If an item sells within those 90 days, the consigner receives 30% of the selling price, after 30 days the price is reduced 20%, and an additional 20% after 60 days. The consigner will receive 30% of the selling price for the 90 day period. You can also elect to  receive 50% store credit in place of the pay out.